When you first start out on your Agency journey you are often the key to everything – you manage the business, sell and oversee the PM Department. As you get busier – the time you spend on operational tasks increases and you can lose sight of managing the business and strategic direction.
Having a clear idea of where you currently stand and what tasks are delegated to which staff will aid you in ensuring that you have the right people in the right jobs and enable you to concentrate on Managing the business rather than working in it.
The Leadership process within RED Genius includes Business Planning and Strategy. This will help you stay focused and redirect you to the things that you need to implement and review on a regular basis so that you don’t lose sight of your goals.
The market for Property Management Staff is hard. Wages are increasing and the number of potential Candidates is often very low. This sometimes necessitates employing people with limited or no experience. Also, as business practices and legislative requirements change, existing staff can be left behind.
Having ready access to information and expert opinion and assistance can safeguard your business as well as helping your team perform better and with more confidence. The resources in RED Genius provide easy to follow processes, checklists and other helpful information.
REDlinx is a communication hub that will help your team share ideas more freely, pass on resource tips and information and also tap into discussions with RED experts to help them solve emerging issues.
PM Bootcamp is an excellent and very interactive 2 day training course aimed at al PM staff from Principals through to new inductees.
Stream 2 of the Rent Roll Coaching program focuses on running effective and productive teams and how you can engage your team in performance management. It also looks at how you can go about implementing a Continual Improvement program.
Property Management Genius within RED Genius covers 7 key processes and is the ‘go to’ space for your Property Management team with fast access and power search functionality for ideas, solutions, legislation, templates, checklists, workflows, support + more. It’s easy to use and helps make their day to day job easier.
With your own Agency hub, staff members can easily share information and collaborate with the whole office without everyone receiving an abundance of emails.
At our two-day Property Management course, in Brisbane, Sydney and Melbourne, you’ll learn the secrets to become a person of influence and to achieve the highest levels of Property Management success.
In Rent Roll Coaching Stream 2, Property Management Leadership and Management, we’ll be focusing on a very large and often missing component of running a Property Management business – Leadership and Management. We’ll give you the tools and the knowledge you need to manage the performance of your team.
You may think you know what kind of experience your customers are getting when you call in or visit your Agency – but do you REALLY? It is common for staff to be at their best when in earshot of their Principal – but what happens when you are not around? What messages are your staff sending to your clients and prospective clients?
One of the best ways to test this is to undertake a Mystery Shop. This examines a range of criteria from your staff’s communication style to the accuracy of information they provide and their ability to sell your Agency and Services.
Have a RED Mystery Shop’: The RED Mystery Shopping Service is an excellent way to find out what happens in your own business, to ensure that you don’t lose opportunities for increased revenue at the crucial stage of a first enquiry in both your Property Management and Sales Departments.
A tight candidate market can have a marked bearing on staff turnover but it is certainly not the only factor. People leave people – not jobs and there is a strong chance that there are other factors at play if you are experiencing staff turnover.
You won’t know why unless you do some investigation. A Diagnostic will provide you with an excellent snapshot on the health of your Rent Roll and your staff’s attitude towards the Agency.
Stream 2 of the Rent Roll Coaching program is focused on running effective meetings, driving performance and engaging staff with feedback – all factors that make for a better and happier workplace.
A Rent Roll Business Diagnostic is an independent, thorough x-ray of the Rent Roll Business. One of the methods used during a Rent Roll Business Diagnostic is to interview your staff, this will help determine the gaps in team culture and engagement of your team.
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