Are you creating an ‘attraction’ business in your Property Management department?
Businesses are spending time, resources, energy and funds on more and more creative business building strategies, yet at the same time are losing managements. Consistently, I meet BDMs who are [...]
Have You Ever Wondered Why Training Sometimes Doesn’t Stick?
You take your team to a major conference and while they are there they are engaged, motivated and they take down loads of ideas and notes. So, why is it that when you get back to the office [...]
Vision must come first in Property Management
‘Vision’ is one of the most ‘talked about’ and ‘written about’ topics in the field of Business Leadership and Management. Vision is a clear statement about what your business would like to [...]
Capacity Stress in Property Management
Every Rent Roll Business and every person inside that business has a capacity level. It can be defined as the highest sustainable output rate given the current resources and conditions. When [...]
How do I pay a BDM (Business Development Manager)?
At Real Estate Dynamics, I think we have seen almost every combination of salary and bonus incentives for BDM’s that has ever been drafted or attempted. We are often asked, ‘How much do I pay a [...]
The Control line in Property Management
The control line in property management is a metaphor we use at Real Estate Dynamics to illustrate the point at which leaders are truly in control of their Property Management businesses. Leaders [...]
What do you do when you suspect a staff member of reduced capacity due to degenerative or mental illness?
Early onset Alzheimers can have devastating consequences and be very hard to identify and even more difficult to broach as a subject. Some of the signs may include: An employee becoming [...]
The power of data
Do you win new business or lose it at the point of enquiry? When presented with a new business opportunity by a phone or email inquiry, is your customer service delivery, winning or losing you [...]
Dealing with Staff Termination
Throughout my career there have been moments where I have needed to make the call to terminate a staff member’s employment. It’s something universally hated by Managers and no matter who you [...]
What Is A Reference Worth?
We all rely on finding out what an employee is like by ringing a previous employer and asking for their feedback. But are reference checks always sound? And most importantly – what kind of [...]
Case Study: Who needs training?
Miranda is the Team Leader of a large Property Management Department which has recently invested in new Leasing Software. There are a total of 14 staff in the Department and they regularly have [...]
What Value Do You Get From A Recruitment Agency?
Recruitment Agency fees are a key expense for a Real Estate Agency. Their fees can vary from being a fixed rate, to a percentage of the salary offered. This can cost an Agency anything from [...]
