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The work of a property manager is quite challenging. You not only have to constantly deal with increasing workloads, conflicting legislative requirements, Landlord demands and Tenant complaints but also maintain a level head and advisory stance in every situation.

Stress has become one of the biggest reasons for property manager turnover. In property management, pressure can build up to dangerous levels due to the constant influx of calls, emails, and urgent priorities, all of which take a toll on a property manager’s productivity and adversely impact their Landlord and Tenant interactions.

Further, there are times when responding to clients takes longer than expected as the property manager cannot wade through the enormous amount of legislation and scenarios in a timeframe that meets the expectations of Landlords and Tenants.

When the property manager can’t come up with the answer off the top of their head or cannot find answers quickly, it leads to missed service promises, and complaints about unreturned calls, resulting in property losses. All of which leaves everyone dissatisfied and frustrated.

These are common problems many property management businesses face. The problem stems from unorganised business knowledge that is only in the heads of those property managers that have rightly or wrongly worked their way through these issues before.

This wealth of knowledge is then lost. Once the stress of property management eventually overwhelms the employee, they leave the industry with all that knowledge in their head, leaving the business to make all the same mistakes again.

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