Property Management Mystery Shop

Are your competitors winning more business than you?

Do you know what the customer experience looks and feels like for potential Landlords?

What is the customers perception of your business upon first contact?

What is Mystery Shopping?

Mystery shopping is an excellent way to find out what happens in your own business as well as your competitors. Our highly trained mystery shoppers use specialised tools to compile easy-to-read reports to help you evaluate your strengths and weaknesses against those of your competitors.

  • Be provided with an objective third party view of your standards of service
  • Identify areas of improvement to increase your new business enquiry conversion rates
  • Rate your service standards against your competitors*

*if purchasing the competitor mystery shop

What you receive

  • A comprehensive report highlighting service standards, the quality of communication and information received, the overall client experience and perception of your business
  • Recommendations of areas of improvement
  • 1-hour session with a RED Consultant, who will talk you through the report and recommendations, plus answer any questions you may have*

*additional charges apply

Mystery Shop Your Business

A mystery shop on your own business will help
identify:

  • How well your team respond to prospective Landlord enquiries
  • If your team are adhering to company policy and service standards
  • How well your team follow up on new business enquiries
  • How easy it is to do business with you

$375.00 incl. GST
Includes a mystery shop on 1 team member in your business

Optional extras:

  • Mystery shop additional team members
    $100.00 incl. GST per person
  • 1-hour report de-brief with a RED Consultant (conducted through an online video conference)
    $100.00 incl. GST

Mystery Shop A Competitor

A mystery shop on your competitors will help you to understand:

  • How well your competitors respond to and manage enquiries from prospective Vendors
  • Your competitor’s policies with respect to providing information on their services
  • How well your competitor’s follow up on new business enquiries
  • How easy it is to do business with your competitors

$375.00 incl. GST
Includes a mystery shop on 1
competitor

Optional extras:

  • Mystery shop an additional competitor
    $100.00 incl. GST per competitor
  • 1-hour report de-brief with a RED Consultant (conducted through an online video conference)
    $100.00 incl. GST

Mystery Shop Bundle

Purchase a mystery shop on your business plus a competitor and save 30%

$525.00 incl. GST
Includes a mystery shop on 1 team member in your business PLUS a mystery shop on 1 competitor

Optional extras:

  • Mystery shop additional team members in your business
    $100.00 incl. GST per person
  • Mystery shop an additional competitor
    $100.00 incl. GST per competitor
  • 1-hour report de-brief with a RED Consultant (conducted through an online video conference)
    $100.00 incl. GST

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