This Privacy Policy outlines how Real Estate Dynamics collects, uses, and protects personal information when verifying your identity using Cloudcheck, which accesses the Australian Government’s Document Verification Service (DVS). It also explains your rights and options regarding the collection and use of your identification information.
1. Use of the Document Verification Service (DVS)
1.1 Real Estate Dynamics uses a third-party provider, Cloud check, to verify your identity documents through the Australian Government’s Document Verification Service (DVS).
1.2 This service securely compares the details on your identity documents (such as a driver licence or passport) against official government records to confirm their validity and authenticity.
1.3 The information you provide is transmitted securely to Cloudcheck and then to the relevant government agencies for verification purposes only.
2. Legal Obligations for Collecting Identification Information
2.1 Real Estate Dynamics is required to collect and verify your identification information to comply with:
2.1.1 The NSW Fair Trading Supervision Guidelines, which mandate identity verification by licensed agents;
2.1.2 The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
2.1.3 The Privacy Act 1988 (Cth);
2.1.4 The Australian Government’s DVS Access Policy;
2.1.5 Other applicable laws and industry standards.
2.2 We are obligated to ensure that your personal information is collected and handled lawfully, securely, and only for the purpose of identity verification.
2.3 Should a privacy or security breach occur that relating to the use of CloudCheck Identity Verification, Real Estate Dynamics will follow the required process to notify The Commonwealth of Australia as represented by the Attorney-General’s Department in the required timeframe.
3. Your Rights in Relation to Your Identification Information
3.1 You have the following rights regarding your personal information:
3.1.1 You can request access to the personal information we hold about you.
3.1.2 You may request corrections if your information is inaccurate or incomplete.
3.1.3 You may decline to provide your identification information or withdraw consent, subject to certain legal limitations.
3.1.4 You have the right to make a complaint if you believe your privacy has been breached.To exercise these rights, please contact us using the details provided at the end of this policy.
4. Consequences of Declining to Consent
4.1 Providing your identification information for electronic verification via Cloudcheck and the DVS is voluntary. However, this method allows us to verify your identity quickly and securely in accordance with our compliance obligations, including those under the NSW Fair Trading Supervision Guidelines.
4.2 If you choose not to provide your identification information or do not consent to this method of verification:
4.2.1 We may not be able to verify your identity using the DVS;
4.2.2 This could delay your application or access to certain services;
4.2.3 Alternative methods of identity verification may be available, such as providing certified copies of identity documents or in-person verification. If you prefer not to use the Cloudcheck/DVS method, please contact us to discuss other available options.
5. Complaints and Further Information
5.1 If you have concerns about how your identification information is collected, used, or disclosed, or wish to make a complaint, you may:
5.1.1 Contact the Privacy Officer – Real Estate Dynamics
5.1.2 Contact the Office of the Australian Information Commissioner (OAIC):
6. Updates to This Policy
6.1 This Privacy Policy may be updated from time to time to reflect changes in legal obligations, technology, or business practices. We encourage you to check back periodically for the latest version.
