General Terms & Conditions

These Terms and Conditions apply to all Customers, Application Forms, Order Forms, Service Agreements and Licence Agreements.

1.   Definitions

1.1   “Agreement” means any agreement entered into between the Customer and the Supplier;

1.2   “Application” means any Application Form, Order Form, Service Agreement or Licence Agreement;

1.3   “Authorised Representative” means the person nominated on the Application Form and any other person as nominated by the Customer from time to time;

1.4   “Customer/Licensee” means the applicant named on the Quote, Order Form, Service Agreement or Licence Agreement; and the Client;

1.5   “Licence Agreement” means the agreement entered into by the Customer for use of the Licencor’s software;

1.6   “Licensed Software” means any software including Intellectual Property provided by the Licensor and any other of the Licensor’s software products;

1.7   “Order Form” means any Order Form, Application, Service Agreement or Licence Agreement completed by a Customer in relation to any of the Supplier’s Services, and Products;

1.8   “Personal Guarantee Deed” means the personal guarantee deed annexed to the Agreement;

1.9   “Purchase Price” means the costs of the Services and Products as at the date of the Agreement;

1.10   “Supplier/Licensor/Company” means Real Estate Dynamics Pty Ltd as trustee for The RED Unit Trust ACN 107701637;

1.11   “Quote” means the Supplier’s quote provided to the Customer for the Services related to the work noted on the Order Form;

1.12   “Services” means any goods or services supplied by the Supplier to the Customer from time to time that relate to any work, service or product;

1.13   “Service Agreement” means any Order Form, Application or Service Agreement completed by the Customer in relation to any of the Supplier’s Services;

1.14   “Substantial Change” means any variation that may in any way effect the scope of Services to be provided as determined by the Supplier; and

1.15   “Tax Invoice” means the tax invoice supplied by the Supplier to the Customer.


2.   Acceptance of Terms and Conditions

2.1   These terms and conditions are deemed to be accepted by the Customer upon either of the following events occurring:

2.1.1   any Application is signed by the Customer or their Authorised Representative.

2.1.2   the Customer instructs the Supplier to supply the Services.

2.1.3   by browsing, accessing, using the Site or ordering a product or service, you agree to be legally bound by these Terms and any other terms and conditions relating to the purchased product or service.

2.1.4   Real Estate Dynamics may change these Terms at any time, and the revised Terms will be made available on our website. By continuing to use the website you agree to be bound by such revised Terms.


3.   Authority

3.1   The Customer acknowledges that the Supplier or any representative thereof has not made any representation or agreement whereby the Customer has relied upon.

3.2   If any representation or agreements have been made by the Supplier or any representative thereof, the Customer agrees that they have not relied upon them and this Agreement forms the entire agreement between the parties.


4.   Price

4.1   The price payable for the Services is the Purchase Price.

4.2   Prices are subject to change from time to time by the Supplier with no notice being required to be given to the Customer.

4.3   Prices are current as at the date that the Agreement is signed by the Customer.

4.4   The Purchase Price contained in the Quote remains valid for a period of 30 days from the date that it is provided to the Customer.

4.5   If you buy an item that later goes on sale, we do not offer refunds to your original purchase price to discount it to the sale price.


5.   Terms of Payment

5.1   All payments to the Supplier:

5.1.1  must be made by either direct deposit into the Supplier’s nominated bank account by direct debit or credit card; and

5.1.2  must be made within the timeframes as stated on the Tax Invoice.

5.2   The Supplier reserves the right at any time to withhold or cancel the supply of Services any time, without notice, if the Customer fails to comply with the Terms and Conditions

5.3   The Supplier may withhold access to and delivery or performance of any Services until clear payment is received.

5.4   Credit card payments will attract fees as follows:

5.4.1  VISA/Mastercard 1.316% including GST; (as of July 2021)

5.4.2  American Express 3.12% including GST. (as of July 2021)

5.5   Direct Debit or Credit Card Debit Terms:

5.5.1  Where the due date falls on a non-business day, Real Estate Dynamics may draw the amount on the next business day;

5.5.2  Real Estate Dynamics will not increase the amount or change the frequency of drawing arrangements without the Customer’s prior written approval;

5.5.3  Real Estate Dynamics reserves the right to cancel the direct debit arrangement if two (2) drawings are returned unpaid by the Customer’s nominated Financial Institution and to arrange an alternative payment method;

5.5.4  Real Estate Dynamics will keep all information pertaining to the Customer’s account private and confidential except for the purpose of debt collection;

5.5.5  the Customer will advise Real Estate Dynamics in writing of any drawing made by Real Estate Dynamics that is considered incorrect outside of the agreement;

5.5.6  it is the Customer’s responsibility to ensure sufficient funds are available in the above nominated account to meet an authorised drawing on its due date and pay any dishonour fees Real Estate Dynamics incurs, in the event that an authorised payment is declined by the Financial Institution;

5.5.7  the Customer is responsible to ensure that the authorisation given to draw on the nominated account, is identical to the account signing instruction held by the Financial Institution where the account is based;

5.5.8  the Customer is responsible to advise Real Estate Dynamics if their nominated account is transferred or closed and provide new account details in writing;

5.5.9  if the agreed payments are in arrears, Real Estate Dynamics may debit the Customer’s account to pay the amount due and overdue and any fees incurred by Real Estate Dynamics, as a result of the overdue payment, after giving the Customer fourteen (14) days written notice. A credit card payment fee may apply to the amount of each payment. The fee may change as Financiers specify;

5.5.10  the Customer is responsible for any other fees charged by the Customer’s own Financial Institution in regards to this transaction; and

5.5.11  GST (or it’s future equivalent) is payable at the rate as per Government Legislation.


6.   Delivery of Services and Variation

6.1   The Services that the Supplier is to supply are limited to the Services as described by Real Estate Dynamics or as stated in the Application, Quote, Service Agreement or Licence Agreement. Any additional Services or variations thereof that may be required may incur an additional fee.

6.2   The Supplier may refuse to supply Services to the Customer in the event that monies owed to the Supplier by the Customer are outstanding.

6.3   The Customer must notify the Supplier of any Substantial Change and acknowledges that any Substantial Change may affect the scope of Services to be provided and may incur an additional fee.

6.4   The Supplier will attempt, in all possible circumstances, to limit the Supplier’s downtime in the performance of Services.

6.5   The Supplier will, on becoming aware of any actual or potential delay in providing any Services, provide the Customer with notice as to the nature and cause of the delay and provide an  amended time frame for the Services to be supplied.

6.6   The Supplier is not liable to the Customer for any failure to perform the Services, or delay for performing the Services.

6.7   The Customer further agrees to indemnify the Supplier for any additional cost incurred by the Supplier in the event that the Services to be provided fall outside the scope of work to be performed pursuant to the Quote.


7.   Warranties and Indemnities

7.1   The Customer warrants:

7.1.1   that all information provided to the Supplier is accurate and acknowledges that the Supplier has placed reliance on the information provided and is not required to make any enquires to determine the validity of the information provided;

7.1.2   the Authorised Person has the authority to perform and authorise any action that the Customer may undertake; and

7.1.3   that all times throughout the term of this Agreement the Customer will notify the Supplier if there is a change to the Customers Authorised Person.

7.2   The Customer authorises the Supplier to:

7.2.1   the extent permitted by law, to collect, retain and use any information about the Customer; and

7.2.2   disclose any information obtained by any person for the purposes of delivering the Services.

7.3   The Customer indemnifies the Supplier against:

7.3.1    any penalty or liability incurred by the Supplier for any breach by the Customer of this Agreement; and

7.3.2    all actions, claims, demands, losses, damages, costs and expenses which the Supplier may sustain or incur or for which the Supplier may become liable whether during or after the term of this Agreement, by reason of any act or omission or negligence by the Supplier and its respective employees or any other authorised person.

7.3.3   The Supplier warrants that the information provided by the Customer for the purposes of delivering the Services will be kept confidential and will only be used for the delivery of Services or as otherwise agreed by the Customer.

7.3.4   The Supplier is not liable for any defect or damage caused by the Supplier providing the Services.

7.3.5    The Supplier is not liable to compensate the Customer for any losses incurred for failure or delay if such is due to fire, cyclone, earthquake, flood, tsunami, inclement weather, strike, labour dispute, war, government order, riot, revolution, pandemic, civil commotion or any other cause beyond its reasonable control.


8.   Liability

8.1   The parties acknowledge that, under applicable State and Commonwealth law, certain conditions and warranties may be implied in these Terms and Conditions and there are rights and remedies conferred on the Customer in relation to the provision of the Services which cannot be excluded, restricted or modified by the Agreement (“Non-excludable Rights”).

8.2   The Supplier disclaims all conditions and warranties expressed or implied, and all rights and remedies conferred on the Customer, by statute, the common law, equity, trade, custom or usage or otherwise and all those conditions and warranties and all those rights and remedies are excluded other than any Non-excludable Rights. To the extent permitted by law, the liability of the Supplier for a breach of a Non-Excludable Right is limited, at the Supplier’s option, to the supplying of the Services again or payment of the cost of having the Services supplied again.

8.3   The Supplier’s liability for any claim in relation to this Agreement or the supply or performance of the Services (whether under statue, contract, tort, negligence or otherwise) will be limited to the amount of the fee paid by the Customer to the Supplier.

8.4   The Supplier is not liable to the Customer for any claim of any kind arising directly or indirectly (whether under statute, contract, tort, negligence or otherwise) in relation to any direct or consequential loss (including but not limited to any loss of actual or anticipated profits, revenue, savings, production, business, opportunity, access to markets, goodwill, reputation, publicity, or use) of any remote abnormal of unforeseeable loss or any similar loss whether or not in the reasonable contemplation of the parties, as a result of or in connection with the provision of the supply or performance of the Services.

8.5   The Customer agrees that they waive any claim, future or present, that they may have or may arise against the Supplier that is in any way connected directly or indirectly with the supply of the Services.

8.6   Notwithstanding any other provision of this Agreement, the Supplier is in no circumstances (whatever the cause) liable in contract, tort including without limitation, negligence or breach of statutory duty or otherwise to compensate the Customer for:

8.6.1   any increased costs or expenses;

8.6.2   any loss of profit, revenue, business, contracts or anticipated savings;

8.6.3   any loss or expense resulting from a claim by a third party; or

8.6.4   any special, indirect or consequential loss or damage of any nature whatsoever caused by the Supplier’s failure to complete or delay in supply of the Services.

8.7   The Customer further indemnifies the Supplier from any costs or charges that in anyway either directly or indirectly relate to the supply of the Services and further for any services that the Supplier performs.


9.   Default

9.1   If the Customer:

9.1.1   makes default in any payment;

9.1.2   breaches any terms contained herein this Agreement;

9.1.3   commits any act of bankruptcy or goes into bankruptcy;

9.1.4   is insolvent, or is likely to become insolvent, within the meaning of the Corporations Act 2001 (Cth);

9.1.5   has an administrator, liquidator or provisional liquidator, receiver and manager, or controller appointed over the Customer;

9.1.6   is subject to a winding up application under the Corporations Act 2001 (Cth); or
has a judgment awarded against it by any court or tribunal;

9.1.7   then Supplier may terminate this Agreement and all Tax Invoices and other monies owing to the Supplier become immediately due and payable.

9.2    In the event of default under this clause, the Supplier may, at its discretion:

9.2.1   elect to apply an interest charge against the Customer’s account at the rate of 5% of the outstanding monies per month or part thereof;

9.2.2   charge an administration fee each month, or portion thereof, that an amount owing by the Customer is overdue;

9.2.3   commence proceedings against the Customer or enforce any personal guarantee;

9.2.4   call and act upon any security interest that the Supplier is entitled to enforce;

9.2.5   recover against the Customer all moneys that are owed to the Supplier  including  incidental costs that are incurred in relation to the Customer’s default;

9.2.6   list the default in payment with the appropriate credit reporting agency; and

9.2.7   perform any other action that the Supplier deems appropriate to enforce this Agreement and recovery monies owed.


10.   Termination/Cancellation

10.1   Refer to the Terms and Conditions that relate to the specific product or service.


11.   Privacy

11.1   The Customer hereby authorises the Supplier to collect, retain, record, use and disclose personal information about the Customer, in accordance with the Privacy Act 1988, to persons and/or legal entities who are a Solicitor or any other professional consultant engaged by the Supplier, a debt collector, credit reference organisation and/or any other individual or organisation which maintains credit references and/or default listings.

11.2   The Customer also authorises the Supplier to make enquiries with respect to the Customer’s credit worthiness; to exchange information with other credit providers in respect to previous defaults of the Customer and to notify other credit providers of a default by the Customer.


12. Security

12.1.    Despite anything to the contrary contained herein or any other rights which the Supplier may have howsoever:

12.2.    where the Customer is the owner of land, realty or any other asset capable of being charged, the Customer agrees to mortgage and/or charge all of its interest in the said land, realty or any other asset to the Supplier or the Suppliers’ nominee to secure all amounts and other monetary obligations payable under these terms and conditions;

12.3.    the Customer acknowledges and agrees that the Supplier (or the Suppliers’ nominee) shall be entitled to lodge where appropriate a caveat, which caveat shall be withdrawn once all payments and other monetary obligations payable hereunder have been met.

12.4.    should the Supplier elect to proceed in any manner in accordance with this clause and/or its sub-clauses, the Customer shall indemnify the Supplier from and against all of the Suppliers’ costs and disbursements including legal costs on a solicitor and own Customer basis; and

12.5.    the Customer agrees to irrevocably nominate constitute and appoint the Supplier or the Suppliers’ nominee as the Customer’s true and lawful attorney to perform all necessary acts to give effect to the provisions of this clause.


13.   GST

13.1.    All prices contemplated by this Agreement, Quote and any other document provided by the Supplier are inclusive of and subject to GST.

13.2.    A reference in this clause to a term defined or used in A New Tax System (Goods and Services Tax) Act 1999 (Cth) is, unless the context indicates otherwise, a reference to that term as defined or used in that Act.

13.3.    The parties acknowledge that GST is imposed on a supply made under or in connection with this Agreement and that the consideration provided for that supply will be increased by the rate at which the GST is imposed and the additional consideration will be payable by the Customer to the Supplier at the same time as the consideration to which the additional consideration relates.

13.4.    The Supplier will issue a Tax Invoice to the Customer for the supply of the Services at the time of payment of the GST inclusive consideration or at another time agreed by the parties.

13.5.    If one of the parties is entitled to be reimbursed for an expense or outgoing incurred in connection with this Agreement, the amount of the reimbursement will be net of any input tax credit which may be claimed by the party being reimbursed in relation to that expense or outgoing.

13.6.    The Customer must pay any taxes in relation to the receipt of the Services.


14.   Intellectual Property

14.1.    All intellectual property rights and copyright in:

14.1.1.    the Services (including but not limited all calculations and documents associated with the Services);

14.1.2.    all designs, drawings, technical information and documents created, owned or held by the Supplier; and

14.1.3.     the content of any website owned by the Supplier, remain the property of the Supplier.

14.1.4.    you must not link or transmit any documents owned by the Supplier to a third party without the express consent of the Supplier.


15.   General

15.1.    Nothing in this Agreement shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricted or modifying any condition, warranty, guarantee, right or remedy implied by the law (including the Competition and Consumer Act 2010) and which by law cannot be excluded, restricted or modified.

15.2.    The parties acknowledge that these Terms and Conditions form an agreement and are intended as a contract for the supply of Services and not any other relationship and, in particular, not the relationship of employer and employee, principal and agent or the relationship of partnership.

15.3.    This Agreement is personal to the Customer and must not be assigned without the prior written consent of the Supplier. Such consent must be reasonably given by the Supplier and must not be unreasonably withheld.

15.4.    A communication required by this Agreement, by a party to another, must be in writing and may be given to them by being:

15.4.1.    delivered personally;

15.4.2.    posted to their address specified in this agreement, or as later notified by them, in which case it will be treated as having been received on the second business day after posting;

15.4.3.    sent by email to their email address, when it will be treated as received on that day.

15.5      If any provision, or the application of any provision, of this Agreement is prohibited, invalid, void, illegal or unenforceable in any jurisdiction

15.5.1      this will not affect the validity and enforceability of the provision or part in other jurisdictions;

15.5.2      the provision or part will only be ineffective to the extent of the prohibition, invalidity, voidness or illegality; and

15.5.3      the provision or part will be severed and will not affect the validity or enforceability of the remaining provisions or parts of this Agreement.

15.6      Any waiver of a right under this Agreement must be in writing and signed by the party granting the waiver and will not operate as a waiver in relation to any subsequent matter.

15.7      Any failure, delay, forbearance or indulgence by a party in an exercise, or partial exercise, of a right arising under this Agreement will not result in a waiver of that right or prejudice or restrict the rights of the party.

15.8      This Agreement will be governed by the laws of Queensland, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland.

15.9      This Agreement may be executed in any number of counterparts each of which will be an original but such counterparts together will constitute one and the same instrument and the date of the Agreement will be the date on which it is executed by the last party.

15.10  These terms and conditions supersede all terms and conditions previously issued by the Supplier.

15.11  The Master Agreement Terms were last updated on 20 June 2023.


16.   Assignment

16.1.    This Agreement may not be assigned by the Customer or by operation of law to any other person, persons, firms, or corporations without the express written approval of Supplier.

16.2.    This Agreement may be assigned to another Party by the Supplier without the express written approval of the Customer.